xgmstore web store FAQ section

Our office is open Monday-Friday from 8 AM-5PM Pacific Time. During those hours we process orders almost as soon as they come in. This means that we perform fraud checks, check product availability and decide where to ship the product from as soon as possible. However, if your order is placed after 3 PM, your local time, we are unable to ship it out the same day. Please note that during busy periods your order may be delayed, depending on shipping priority.

Your order will arrive between 1 to 10 business days after you have placed your order, depending on the method of shipment, availability and payment processing.

The information you give us to process your order is ONLY used for that purpose. We will never release your information without your consent.

You can call us toll free during office hours (Mo-Fr 8AM-5PM Pacific Time) at 800-270-0700. Outside office hours

No, we do not. Please contact the manufacturer for technical assistance or information.

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. We will also verify name, address and phone number on you billing to make sure it matches with the issuing bank's records. There may be other circumstances where we may require this information. We always do this to prevent fraud and it will always be a one-time requirement. Please allow extra time for processing of your order.

We have almost a million products in our catalog and pricing and availability is updated twice a day. Unfortunately, with very popular products, this sometimes means that when you call us to check inventory, we have already run out of the product. We are working on improving the speed of inventory updates constantly but a lag will always occur.

Although we can give you basic advice, we are unable to give you detailed information about product compatibility. The best thing to do is contact the manufacturer directly.

For most products we have a 30 day return policy but we do have exceptions. Please click here to make sure you aware of the details. If you're still unsure about the return policy of a certain product, please call us at 800 270 0700